FAQS
HOW WILL I RECEIVE MY PAPERWORK?
After your appointment is requested or approved, you will be texted a Jotform link with your paperwork. Depending on your chosen services, you may have several forms of paperwork to complete to obtain a detailed medical history.
IF YOU HAVE AN ISSUE COMPLETING, SUBMITTING, OR OPENING THE LINK, PLEASE LET ME KNOW BEFORE YOU ARRIVE AND BEFORE YOU ARE LATE.
IF YOU HAVE TO COMPLETE YOUR PAPERWORK IN THE OFFICE, YOUR SESSION WILL BE CUT SHORT. HENCE WHY I ASK FOR YOUR PAPERWORK TO BE COMPLETED BEFORE YOU ARRIVE AND FOR YOU TO ARRIVE 15 MINUTES BEFORE YOUR SCHEDULED APPOINTMENT TIME.
TIME IS OF THE ESSENCE AND TIME IS MONEY! I DO HAVE A SCHEDULE TO KEEP
What should I expect for my first appointment?
For your first session, PLEASE ENSURE YOU ARRIVE 15 MINUTES BEFORE YOUR SCHEDULED APPOINTMENT TIME. PLEASE MAKE SURE THAT THE PAPERWORK TEXTED TO YOU (JOTFORM LINK) IS COMPLETED BEFORE ARRIVING.
During these 15 minutes, we will discuss your paperwork and the session flow, and provide details on advocating for yourself.
IF YOU SEE THE DOOR IS OPEN OR CRACKED, THEN COME IN. OTHERWISE, WAIT IN YOUR VEHICLE. PLEASE DO NOT KNOCK OR PULL ON THE DOOR FOR ANY REASON, ESPECIALLY IF YOU ARE LATE AND YOUR PAPERWORK HASN’T BEEN RECEIVED.
What if I’m late for an appointment?
TIME IS MONEY! YOU NEED TO MAKE EVERY EFFORT TO BE ON TIME!
IF YOU FAIL TO NOTIFY ME THAT YOU ARE LATE, BEFORE YOU ARE ALREADY LATE, THEN I HAVE THE RIGHT TO CHARGE YOU AN ADDITIONAL $25 AND ONLY GIVE YOU THE REMAINDER OF YOUR SERVICE.
Would it benefit me to arrive 10-15 minutes early to my session?
Depending on my schedule, it would benefit you to arrive early. However, please do not arrive more than 30 minutes early expecting to receive your session. I WOULD RATHER YOU BE EARLY THAN LATE.
DO YOU HAVE A WAITING AREA IF I CAME WITH SOMEONE?
NO. Anyone who came with you will have to wait outside in/their vehicle. ONLY THE CLIENT IS ALLOWED TO BE IN THE BUILDING. THE DOORS WILL BE LOCKED
How often should I receive a massage?
I typically don’t recommend how often you should receive a session because everyone’s time and money differ.
If you're performing self-care in between your massage sessions, I would suggest booking a regular appointment every 4-6 weeks at minimum. However, if you're not watching your posture or performing self-care, you may need to come in every 2 weeks.
How do I purchase a gift certificate, and how long is it valid?
You can purchase a gift certificate online through the link in the header or at your visit. THE GIFT CERTIFICATE EXPIRES 6 MONTHS FROM THE DATE OF PURCHASE. NO EXCEPTIONS OR EXCUSES. Under no circumstances will you be able to use a gift certificate after it has expired.
If Healing the Mind Body Connection, LLC donates a gift certificate, it will expire three to six months after it was given.
Do you take last-minute appointments?
PLEASE REMEMBER YOUR FAILURE TO PLAN ISN’T MY EMERGENCY. WHAT YOU SEE AVAILABLE ON THE BOOKING SITE BASED ON THE SERVICE OR SERVICES YOU CHOOSE IS ALL I HAVE.
Please be mindful that I don’t live in the area, have other careers and responsibilities, and am not waiting around at my business location for an appointment.
You may be able to book within 2 hours of an available appointment. However, on some days, if you haven’t booked an appointment by noon, the entire day will be closed for further booking.
Why am I always sent to voicemail?
As stated previously, I have other obligations and responsibilities besides being in session with a client. Therefore, my phone is ALWAYS ON, DO NOT DISTURB. This is also why I try to simplify everything and break everything down to avoid playing phone tag or answering unnecessary questions. Most of your answers can be found on the website or booking site.
IT’S IMPORTANT TO KNOW THAT YOU CAN GET A QUICKER RESPONSE VIA TEXT. IF YOU DON’T LEAVE A VOICEMAIL, I WILL NOT CALL YOU BACK. IF YOU CALL MULTIPLE TIMES WITHOUT LEAVING A MESSAGE, YOU WILL BE BLOCKED AND CONSIDERED A SPAM CALLER.
Do you perform couple massages?
NO. I’m the owner and the only massage therapist in my business. You can only book back-to-back appointments. One person will come in, and the other will wait outside or run errands. The only advantage is that if I finish on time, then the next person’s appointment can start earlier than the scheduled appointment time.
You have several services on your website, but I can’t find them on the booking site. Why?
This means I am not offering that service or those services at the time. Currently, that is prenatal massage, V-steams, Gua Sha, full myofascial release sessions, some wraps and body scrubs, and add-on services.
This can be due to a change in product line, the wear and tear on my body from performing the service, or the fact that I no longer like it and consider it a waste of my time.
CAN I TALK DURING MY SESSION?
You can only talk to advocate for yourself regarding pressure, temperature, satisfaction, dissatisfaction, or adjustments that need to be made.
OTHERWISE, MOST DEFINITELY NO. I’m sorry, but this is not a therapy or get-to-know-you session. I’m here to relax just as much as you are. THIS IS THE ONLY TIME YOU WILL PROBABLY HAVE TO YOURSELF, SO. PLEASE ENJOY IT AND FIND YOUR HAPPY PLACE OR GO TO SLEEP.
While I have a Provisional Licensed Professional License (P-LPC pending), I CAN’T SERVICE MY MASSAGE CLIENTS DUE TO A CONFLICT OF INTEREST. I CAN POSSIBLY PROVIDE YOU A REFERRAL IF YOU NEED COUNSELING SERVICES.